NEW: 12 Zodiac Coffees · $34.95

NEW: Taste All 12 Zodiac Coffees · Discovery Set $34.95

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Buy 2 Save 10% • Buy 3 Save 15%

Free U.S. Shipping • Buy 2 Save 10% • Buy 3 Save 15%

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Refund policy

Love Your Coffee Promise

At Ethereal Realm Reserve, we want you to love every cup of coffee you enjoy. If you're not loving your coffee, let us know within 15 calendar days of delivery, and we'll make it right with your choice of a different coffee or a refund.

What's covered. The Love Your Coffee Promise applies to all coffee products sold on etherealrealmreserve.com, including our regular 12 oz zodiac coffees (Angels and Aura), Decaf, Mushroom Coffee, Instant Coffee, Coffee Pods, the Zodiac Discovery Collection, and seasonal coffees. Mugs, teas, and other non-coffee merchandise are not covered by the Love Your Coffee Promise. Discontinued gift boxes are also not covered.

How to make a claim. Email us at support@etherealrealmreserve.com within 15 calendar days of the delivery date shown in your tracking information. Please include your order number and the coffee you'd like to claim. Either the purchaser or the gift recipient may submit a claim.

No return or photos needed. Because coffee is perishable, you don't need to send it back, and you don't need to send photos just because the coffee wasn't to your taste.

Limit. One taste-satisfaction claim is available per order. It covers a maximum of one unit of one eligible coffee product, even if you bought more than one unit of that product.

Your choice of remedy.

  • A different coffee. Choose a replacement of equal or lesser value. Replacements stay within the same category, except for Mushroom Coffee and the Zodiac Discovery Collection:
    • Regular 12 oz zodiac coffees (Angels, Aura, Decaf, and seasonal coffees): another 12 oz coffee.
    • Mushroom Coffee: a regular 12 oz zodiac coffee bag. Because Astral Roots is currently our only Mushroom Coffee, you can choose a 12 oz bag or a refund.
    • Instant Coffee: another instant coffee.
    • Coffee Pods: another coffee pod variety.
    • Zodiac Discovery Collection: a regular 12 oz coffee bag.

    If you'd prefer a more expensive eligible replacement, you're welcome to pay the difference. Approved replacements ship free within the United States, and for gift orders they can ship directly to the gift recipient.

  • A refund. We'll refund the amount actually paid for the eligible item after its share of any promotional or order-level discounts, such as Buy 2 or Buy 3 savings. Shipping charges are not refunded. Refunds always go to the original purchaser's payment method, including for gift orders.

Subscriptions. For subscription orders, including the Coffee of the Month Club, the Love Your Coffee Promise applies to the first shipment of each subscription. Every later shipment remains covered if it arrives damaged, defective, or incorrect, as described below.

Fair use. We honor every legitimate claim. To keep this promise available to all of our customers, we may review repeated claims and may decline claims that appear to involve misuse.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged or defective, or if you received the wrong item, contact us at support@etherealrealmreserve.com within 15 business days of delivery, and we'll make it right with a replacement or a refund. This applies to all products, including every subscription shipment and discontinued gift boxes. To help us resolve the issue, we may ask for photographs, packaging information, or other supporting details. Approved replacement shipments are free within the United States.

Claim Deadlines at a Glance

Reason for your claim Deadline Measured from
You're not loving the taste (Love Your Coffee Promise) 15 calendar days Delivery date shown in tracking
The item arrived damaged, defective, or incorrect 15 business days Delivery date shown in tracking

Merchandise Returns

We accept returns of unused merchandise, such as mugs, within 30 days of the purchase date for store credit or a refund. Customized items and used merchandise cannot be returned, and exchanges are not available. The customer is responsible for return shipping fees. To start a return, email us at support@etherealrealmreserve.com.

Gift Boxes

Gift boxes have been discontinued. They are not eligible for return, exchange, or the Love Your Coffee Promise, but they remain covered if they arrive damaged, defective, or incorrect.

Subscriptions: Cancelling or Pausing

Coffee of the Month Club subscription orders may be cancelled or paused up to 48 hours before your subscription date.

Lost Shipments

If a carrier (such as USPS, UPS, FedEx, or DHL) loses a shipment, the package is not recovered, and the delivery confirmation shows that it was not delivered, we will reship your order at no cost to you. If tracking shows your package as delivered but you haven't received it, please contact us so we can review the circumstances and assist with the carrier investigation.

Refund Processing

Approved refunds are issued to the original payment method within 5 business days of approval. Your bank or card issuer may need additional time to process the credit and show it on your statement.

Questions

Email us at support@etherealrealmreserve.com and we'll be happy to help.